Your optic bliss is our highest priority. If your new frames or apparel do not contribute to an enhanced sense of well-being, increased attention from passersby and complete optic comfort, we want to know about it and resolve this matter in a swift fashion.
Initium thanks you for your wise eyewear investment. We hope your Initium frame never requires you to act on any of our warranty rhetoric, but, just in case, here’s what we’ll do for you if your Initium asset has any technical difficulties caused by manufacturer defect.
All Initium Eyewear carries a one year warranty from date of purchase against manufacturer defect. All Initium eyewear claims require a dated proof of purchase. The Initium warranty program does not cover scratched lenses or breakage due to excessive partying or grabass.
Orders placed for in-stock items will ship out the next business day if ordered before 3:30pm Pacific Standard Time via UPS Ground. Expedited shipping options are on a case by case basis – please call us for a quote. Local pickup is available, plus you get to hang out with us.
Returns and Exchanges
All items may be returned within 14 days of delivery and are subject to a 20% service and restocking fee. Please call customer service to obtain a return authorization before sending items back. Eyewear must be returned in new condition without wear. Apparel must be unworn and unwashed to qualify for a return. We will smell your garments, so don’t even try it.
Please check out our Distributors page up top to find an authorized Initium provider!
Frequently Asked Questions
Where is all your handsome stuff made?
Our eyewear is handmade in Italy of the finest materials designed for eyewear. Our apparel is designed in Southern California and is manufactured in the good old USA of international materials.
When is your Merch coming out?
I HAVE MORE QUESTIONS!!!!
Call us, we’d love to speak with you.